Terms & Conditions

Effective Date: May 1, 2026

1. Scope of Application

These General Terms and Conditions ("GTC") apply to all business relationships between Glacier Carbon Reduction GmbH, Schönbrunner Straße 131 Top 2.03, 1050 Vienna, Austria ("Glacier", "we", "us") and our customers ("Customer", "you") for the use of our services, including the Glacier AI ESG reporting platform, Climate Ranger Academy training programs, and related consulting services.

By accessing or using our services, you agree to be bound by these GTC. Deviating terms of the customer shall not apply unless expressly agreed in writing.

2. Services

Glacier provides the following services:

  • Glacier AI: An AI-powered platform for ESG reporting, including CSRD, EcoVadis, CDP, and ESG questionnaire support
  • Climate Ranger Academy: Online training and certification programs in sustainability and climate protection
  • Consulting: ESG strategy advisory and implementation support
  • Events: Workshops, webinars, and sustainability events

The specific scope of services is determined by the individual contract or order confirmation.

3. Contract Formation

Our offers are non-binding. A contract is formed upon written order confirmation by Glacier or upon provision of access to the services. Trial periods, if offered, are governed by separate terms communicated at sign-up.

4. Customer Obligations

The Customer shall:

  • Provide accurate and complete information required for service delivery
  • Maintain the confidentiality of access credentials and not share accounts
  • Use the services only for their intended purpose and in compliance with applicable law
  • Ensure that data submitted to the platform does not infringe third-party rights
  • Notify Glacier immediately of any unauthorized use or security concerns

5. Fees and Payment

Fees are determined by the applicable price list or individual agreement. Unless otherwise agreed:

  • All prices are quoted in EUR excluding VAT
  • Invoices are due within 14 days of receipt
  • Annual subscriptions are invoiced at the beginning of the subscription period
  • Glacier reserves the right to adjust prices with 30 days written notice for renewal periods

6. Intellectual Property

All intellectual property rights in the Glacier platform, training materials, and content remain with Glacier. The Customer receives a non-exclusive, non-transferable, limited right to use the services for the contract duration.

Customer data remains the property of the Customer. Glacier does not claim ownership of any data uploaded to the platform.

7. Data Protection

Glacier processes personal data in accordance with the GDPR and our Privacy Policy. Where Glacier processes personal data on behalf of the Customer, a Data Processing Agreement (DPA) shall be concluded.

8. Availability & SLA

Glacier aims to provide the platform with an availability of at least 99.5% measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 48 hours in advance where possible.

9. Liability

Glacier's liability is limited to cases of intent and gross negligence. In cases of slight negligence, Glacier is only liable for breach of material contractual obligations, limited to foreseeable, contract-typical damages. Liability for indirect damages, lost profits, or consequential damages is excluded to the maximum extent permitted by law.

The limitations of liability do not apply to damages resulting from injury to life, body, or health, or to mandatory statutory liability.

10. Term and Termination

Contracts for subscription services are concluded for the period specified in the order. Unless terminated with 30 days notice before the end of the current period, the contract renews automatically for successive periods of equal length.

Either party may terminate for cause with immediate effect if the other party materially breaches its obligations and fails to remedy the breach within 14 days of written notice.

11. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information received from the other party in connection with the contract. This obligation survives termination for a period of two years.

12. Governing Law & Jurisdiction

These GTC are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Vienna, Austria.

13. Final Provisions

Should individual provisions of these GTC be or become invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

Amendments to these GTC shall be communicated to the Customer in text form at least 30 days before they take effect. If the Customer does not object within this period, the amendments shall be deemed accepted.

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